Job Overview
GIS360 is seeking an IT Support Engineer to assist business users and client environments across day-to-day support, device troubleshooting and technical service delivery. The role suits a practical support professional who communicates clearly, documents work and can operate across remote and on-site assignments.
About GIS360
GIS360 delivers coordinated IT support, engineering and technology services across EMEA, APAC and LATAM. Our teams work together to provide dependable, professional service wherever our customers operate.
Key Responsibilities
- Provide desktop and end-user support
- Diagnose hardware, software and connectivity issues
- Support device deployment, maintenance and replacement
- Record incidents, actions and technical outcomes
- Coordinate escalations when specialist support is required
- Work professionally in client environments
Experience & Requirements
- Practical experience supporting Windows workstations and common business applications
- Confident hardware and peripheral troubleshooting
- Working knowledge of networks, user accounts and remote support
- Clear written and spoken communication
- Organised approach to tickets and technical documentation
- Ability to work independently and as part of a technical team
Preferred Qualifications
- Experience with Microsoft platforms, workplace deployments or multi-site support environments
- Additional language capability relevant to international support